Cancellation by the customer more than 7 days prior to departure - full refund.
Cancellation by the customer less than 7 days more than 3 days prior to departure - 50% cancellation fee.
Cancellation by the customer 2 days or less prior to departure - no refund.
"No Show" is regarded as a cancellation without notice - no refund, no reschedule.
Being more than 15 mins late without notice is regarded as cancellation - no refund, no reschedule.
Rescheduling request by Customer
Reschedule can only be arranged when it is requested 3 days prior to departure.
Rescheduling depends on availability.
Rescheduled date cannot be rescheduled again except unsafe weather conditions.
Customer fails to present on rescheduled date is regarded as a cancellation.
Cancellation/Rescheduling by Sea Kayak Hong Kong
If the minimum no. of participants does not meet the requirement, Sea Kayak Hong Kong reserves the right to cancel/reschedule.
Sea Kayak Hong Kong has the right to decide whether to continue/cancel the tour/course due to weather conditions. If the event is going ahead but the participant decides not to, no refund or reschedule will be given.
Sea Kayak Hong Kong will evaluate each refund/reschedule request on a case by case basis.